Returns & warranty

As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.

If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to us. To exercise this right you can send us a message. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. We reserve the right to subtract an amount for signs of use, damaged packaging or incomplete content.

The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.

The warranties used differ per product type. You’ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.

Example: the warranty period is 10 years and after 8 years, the PVC canvas of your container shelter tears. The remaining warranty period is then 2 years. You’ll receive a 20% (2/10) discount on a replacement canvas.

Are you of the opinion that the problem falls under the our warranty conditions? Then please fill in the warranty claim form as completely as possible. We’ll evaluate your claim on the basis of this information. We’ll then contact you within 10 working days to discuss the situation and the potential solution with you.

CE marking is obligatory for semi-finished products, components and complete products, but not for building constructions. Since our products are constantly evolving, we choose to have our products assessed as building constructions.

As a guarantee of our quality, all our storage buildings, container shelters and storage tents are accompanied by construction calculations which comply with Eurocode standards. These are produced and signed by an authorized engineering agency. These calculations are free of charge. Please send us an an email with reference to the product type.